Terms of service
Article 1 - General Information
These Terms of Service have been prepared to explain the general conditions regarding the use of the services offered through the website https://soucei.com/, membership transactions, order processes, and users’ use of the website.
SUSEY İTHALAT VE İHRACAT LİMİTED ŞİRKETİ (Tax ID No: 7840791908) (“SUSEY”) is the owner and operator of the website https://soucei.com/. Address: Esentepe Mah. Büyükdere Cad. Loft Residance No: 201 İç Kapı No: 43 Şişli/Istanbul. Phone: . E-mail: .
These Terms of Service constitute a general framework for the use of the SUSEY website. The relevant specific texts also apply to site use, membership, orders, payment, delivery, returns, personal data, and other legal processes.
Article 2 - Site Use and Use of Services
Persons who visit the SUSEY website, benefit from the information on the site, create a membership, or shop through the site agree to act in accordance with these Terms of Service and the relevant policies, notices, and contractual provisions available on the site.
Users agree not to use the site in a manner contrary to law, the principle of good faith, public order, general morality, or the rights of third parties, and to avoid any actions or content that may damage the site, prevent the operation of the service, or endanger its security.
SUSEY reserves the right to update, change, temporarily suspend, or remove the services, products, content, and technical features offered on the website, provided that such actions comply with applicable legislation.
Article 3 - Membership and User Account
Membership transactions may be completed by entering the information requested in the relevant section of the website. The User is responsible for ensuring that the information provided during membership and shopping transactions is accurate, up to date, and complete.
To become a member or make a purchase, the User must be of legal age, have legal capacity, and not be legally restricted. The User is responsible for securely keeping their username, e-mail address, password, and similar access credentials.
For detailed information on membership, site use, user accounts, and the rights and obligations of the parties, please review the User and Membership Agreement.
Article 4 - Products, Orders, and Purchase Processes
Product descriptions, prices, visuals, stock information, delivery terms, and campaign conditions available on the SUSEY website are presented as accurately and up to date as possible. However, details regarding products and services should be evaluated together with the information and contractual texts generated for the relevant order.
If an order is placed through the site, the basic characteristics of the product, sale price, payment information, delivery information, delivery costs, right of withdrawal, and other consumer information are regulated under the Preliminary Information Form and Distance Sales Agreement presented during the relevant order process.
For detailed information on purchasing, payment, delivery, the right of withdrawal, returns, and consumer rights, please review the Preliminary Information Form and Distance Sales Agreement.
Article 5 - Delivery, Returns, and Refunds
Delivery, shipping, right of withdrawal, return shipment, and refund processes are carried out by taking into account the nature of the product, order terms, applicable legislation, and the contractual provisions that apply to the specific order.
Certain products may fall within the exceptions to the right of withdrawal under the relevant legislation and contractual provisions. Therefore, you are strongly advised to check whether the product you are purchasing falls within an exception to the right of withdrawal by reviewing the product page, the Preliminary Information Form, and the Distance Sales Agreement.
For detailed information on delivery, returns, and refund processes, please review the Preliminary Information Form and Distance Sales Agreement.
Article 6 - Personal Data, Privacy, and Cookies
SUSEY attaches importance to the protection of personal data relating to website visitors, members, and customers. Your personal data may be processed for purposes such as site use, membership, orders, payment, delivery, customer relations, request/complaint management, information security, and fulfillment of obligations arising from legislation.
The legal grounds for processing your personal data, data categories, processing purposes, transfer processes, collection methods, and your rights are explained in the Clarification Text under the Law on the Protection of Personal Data. The provisions of the Privacy Policy and Privacy and Cookie Policy apply with respect to privacy and cookie use.
For commercial electronic communications, processing of data for marketing purposes, or other processes requiring explicit consent, the relevant explicit consent texts and approval mechanisms are provided separately.
For detailed information on personal data, privacy, cookies, explicit consent, and your application rights, please review the Information Notice Pursuant To The Personal Data Protection Law and the Privacy and Cookie Policy.
Article 7 - Intellectual Property Rights
The design, trademark, logo, domain name, visuals, icons, graphics, texts, product descriptions, technical data, and other content available on the SUSEY website may belong to SUSEY or the relevant rights holders and are protected under intellectual and industrial property legislation.
Such content may not be copied, reproduced, modified, distributed, published on another medium, or used for commercial purposes without SUSEY’s prior written permission.
For detailed information on intellectual property, site content, and limitations of liability, please review the Legal Notice and the User and Membership Agreement.
Article 8 - Third-Party Links and Services
The SUSEY website may contain links redirecting to third-party websites, payment infrastructures, shipping services, social media accounts, or other service providers.
Websites, platforms, and services belonging to third parties are subject to their own terms of use and privacy policies. Therefore, it is recommended that you also review the relevant third-party texts before using third-party services.
Article 9 - Liability and User Representations
The User is responsible for the device, internet connection, membership information used to access the site, and the accuracy of the information they submit to the site. The User may be responsible for disruptions arising from inaccurate, incomplete, or outdated information.
Without prejudice to mandatory liabilities arising from applicable legislation, SUSEY reserves the right to update the information available on the website, change products and services, and temporarily restrict access to the site for technical maintenance or security reasons.
Consumer rights arising from purchases made through the site are separately protected within the scope of the applicable legislation, the Preliminary Information Form, the Distance Sales Agreement, and the relevant policy texts.
Article 10 - Amendments to the Terms of Service
SUSEY reserves the right to update these Terms of Service in accordance with applicable legislation, operational needs, or the functioning of the site. The current Terms of Service become effective as of the date they are published on the website.
Article 11 - Detailed Information and Relevant Texts
These Terms of Service are for general information purposes. It is recommended that the relevant specific texts also be reviewed for the following matters:
Site use and membership: User and Membership Agreement
Purchasing, payment, delivery, and consumer rights: Preliminary Information Form and Distant Sales Agreement
Personal data and rights under the Law on the Protection of Personal Data: Information Notice Pursuant To The Personal Data Protection Law
Privacy and cookies: Privacy and Cookie Policy
Intellectual property and legal notices: Legal Notice