Shipping policy

Article 1 - General Information

This Shipping Policy has been prepared to provide general information regarding the preparation, shipment, delivery and delivery processes of orders placed through the website https://soucei.com/.

The Seller is SUSEY İTHALAT VE İHRACAT LİMİTED ŞİRKETİ (VKN: 7840791908). Seller address: Esentepe Mah. Büyükdere Cad. Loft Residance No: 201 İç Kapı No: 43 Şişli/İstanbul. Phone: . E-mail: .

This Policy applies together with the Preliminary Information Form and the Distance Sales Agreement. For order-specific provisions, the Preliminary Information Form and the Distance Sales Agreement shall prevail.

Article 2 - Preparation of Orders and Delivery Period

Orders are prepared following completion of the order and approval of the payment, taking into account the nature of the product, stock availability, personalization or custom production processes and operational conditions.

Unless otherwise stated on the relevant product page, during the order process, in the Preliminary Information Form or in the Distance Sales Agreement, the product subject to the order shall be delivered to the Consumer or to a third party designated by the Consumer within 28 (twenty-eight) days from completion of the order.

Delivery times may vary for personalized products, custom-made products or products whose preparation process may differ by product. In such cases, the explanations on the relevant product page, in the order flow or in the order-specific information and agreement texts shall be taken into account.

Article 3 - Delivery Address and Recipient Information

The Consumer is responsible for providing the delivery address, recipient name-surname/title, phone number, e-mail address and other required information accurately, currently and completely during the order process.

If the product cannot be delivered, delivery is delayed or additional costs arise due to incomplete, incorrect or outdated delivery information, the process shall be carried out within the framework of the relevant shipping company's practices and the order-specific contractual provisions.

The delivery address, recipient and billing address information shall also be shown separately in the Preliminary Information Form and the Distance Sales Agreement generated during the order process.

Article 4 - Shipping Fee and Delivery Costs

The delivery cost is shown before completion of the order on the relevant order screen and/or in the Preliminary Information Form and the Distance Sales Agreement.

If special conditions such as free shipping, campaigns, region, product type, basket amount or delivery method apply, such conditions may be specified separately on the relevant product page, campaign explanations or order screen.

Shipping and delivery costs may vary depending on the nature of the order, delivery address, selected carrier or special delivery conditions.

Article 5 - Delivery

The product subject to the order is delivered to the Consumer or to the third party designated by the Consumer at the delivery address specified during the order process.

The Seller is responsible for delivering the product subject to the sale in sound and complete condition, in conformity with the specifications stated in the order and, where applicable, together with the warranty certificate, user manual or other documents required to be provided with the product.

The Seller is responsible for any loss or damage occurring until the product is delivered to the Consumer or to a third party designated by the Consumer other than the carrier. If the Consumer requests that the product be shipped by a carrier other than the one designated by the Seller, the Seller may not be responsible for any loss or damage that may occur from the time the product is delivered to the relevant carrier.

Article 6 - Impossibility or Delay of Delivery

If delivery of the product subject to the order becomes impossible, the Seller shall notify the Consumer in writing or via a durable medium within 3 (three) days from the date on which the Seller becomes aware of such situation.

If delivery becomes impossible, all payments collected, including delivery costs, if any, shall be refunded to the Consumer within 14 (fourteen) days at the latest from the notification date, in accordance with the applicable legislation and contractual provisions.

In case of delays arising from shipping companies, delivery regions, public holidays, force majeure or operational reasons, the Consumer may be informed through appropriate communication channels where possible.

Article 7 - Inspection During Delivery and Damaged Packages

The Consumer is advised to inspect the package during delivery to the extent possible and, if there is crushing, tearing, opening, wetness or similar damage to the package, to have the situation recorded in the presence of the shipping officer.

If you believe that the product delivered to you is damaged, missing or defective, you may contact us as soon as possible via.

To enable your request to be evaluated quickly, it is recommended that you provide the order number, product photographs, package/shipping images, any damage assessment report and invoice information.

Article 8 - Undeliverable Orders

The product may not be delivered due to reasons such as the recipient not being present at the address, the delivery address being incomplete or incorrect, the shipping company's delivery procedures or similar reasons.

For undeliverable orders, the shipping company's procedures for redelivery, collection from the branch, holding the package or returning it to the Seller may apply. During this process, the Consumer is advised to follow the notifications made by the shipping company and the Seller.

For orders that cannot be delivered or are returned to the Seller, any additional shipping cost and process that may apply if reshipment is required may be determined separately according to the order conditions.

Article 9 - Return Shipments and Return Shipping

For return shipments, the right of withdrawal and refund processes, the provisions of the Return and Refund Policy, the Preliminary Information Form and the Distance Sales Agreement shall apply.

The carrier information designated for returns is as follows: .

If the Consumer returns the product via the carrier specified by the Seller, the return cost may be charged to the Consumer provided that it does not exceed the delivery cost. If the product is returned via a carrier other than the one specified by the Seller, the Consumer shall be responsible for the return cost.

If the carrier specified for returns does not have a branch in the Consumer's location, the Seller shall ensure that the product intended to be returned is collected from the Consumer without requesting any additional cost.

Article 10 - Detailed Information

For detailed information regarding shipping, delivery, return shipment, right of withdrawal and refund processes, you may review the Preliminary Information Form and the Distant Sales Agreement texts.