Contact information

Article 1 - General Information

These Contact Information have been prepared to indicate the channels through which SUSEY may be contacted regarding the services offered through the website https://soucei.com/, membership transactions, order processes, delivery, returns, customer requests and applications concerning personal data.

This text is for general information purposes. For order-specific provisions, the Preliminary Information Form and Distance Sales Agreement; and for personal data, the Clarification Text, Privacy and Cookie Policy and relevant application forms shall also apply.

Article 2 - Seller and Company Information

Trade Name: SUSEY İTHALAT VE İHRACAT LİMİTED ŞİRKETİ

Tax Identification Number: 7840791908

Address: Esentepe Mah. Büyükdere Cad. Loft Residance No: 201 İç Kapı No: 43 Şişli/İstanbul

Phone:

Email:

MERSIS No.:

Article 3 - Customer Service and General Contact Channels

You may submit your questions, requests and complaints regarding website use, products, orders, delivery, returns, refunds, membership transactions, campaigns and similar matters to SUSEY through the following contact channels:

Customer Service Email Address:

Customer Service Phone Number:

Working Hours:

Social Media Accounts:

For your applications to be evaluated promptly, we recommend that you provide your order number, membership information, relevant product information, invoice information, photographs and documents, if any, and explanations regarding your request.

Article 4 - Requests Regarding Orders, Delivery, Returns and Refunds

Questions and complaints regarding purchased goods and/or services may be submitted directly to the Seller using the contact channels specified above. Upon receipt of a complaint, SUSEY provides the available support for resolving the issue.

For applications regarding delivery, shipping, damaged or missing products, right of withdrawal, return shipments and refunds, sharing your order number, product photographs, packaging/shipping images, damage assessment report, if any, and invoice information will help your request to be evaluated more quickly.

For detailed information regarding order, payment, delivery, right of withdrawal, return and refund processes, please review the Preliminary Information Form, Distance Sales Agreement, Shipping Policy and Return and Refund Policy.

Article 5 - Applications Regarding Personal Data

You may submit your applications to SUSEY regarding the processing or transfer of personal data, withdrawal of explicit consents or exercise of rights under the Law No. 6698 on the Protection of Personal Data.

Written applications under the KVKK may be submitted together with documents proving your identity by in-person application, notification through a notary public, delivery to the registered electronic mail address using secure electronic signature or other methods determined by the Board.

KVKK Application Address: Esentepe Mah. Büyükdere Cad. Loft Residance No: 201 İç Kapı No: 43 Şişli/İstanbul

KVKK Application Email Address:

Applications under the KVKK are responded to in writing or electronically, according to the nature of the request and within the periods prescribed by the legislation.

For detailed information regarding personal data, privacy, cookies and your application rights, please review the Clarification Text, Privacy and Cookie Policy and Application Form.

Article 6 - Official Notifications and Correspondence

The following address may be used for official notifications and written applications to SUSEY:

Notification Address: Esentepe Mah. Büyükdere Cad. Loft Residance No: 201 İç Kapı No: 43 Şişli/İstanbul

Where a special procedure is prescribed under the relevant legislation or contracts, applications may need to be made in accordance with such special procedure.

Article 7 - Detailed Information and Related Texts

These Contact Information have been prepared for general information purposes. It is recommended that the relevant special texts be reviewed separately for the following matters:

Site use and membership: User and Membership Agreement

Purchasing, payment, delivery, and consumer rights: Preliminary Information Form and Distant Sales Agreement

Personal data and rights under the Law on the Protection of Personal Data: Information Notice Pursuant To The Personal Data Protection Law

Privacy and cookies: Privacy and Cookie Policy

Intellectual property and legal notices: Legal Notice